The hair salon business is all about customer satisfaction. Those salons that have happy customers thrive and grow. Those that have a problem with customer satisfaction will not grow, will not get referrals and will eventually lose customers, and go out of business. The message here is if you are not a people person, then this business may not be for you. A salon needs to be a pleasant place to visit and spend an hour or so. The beauticians need to be skilled and friendly. They need to be efficient in their work and professional in the service they provide.